
Better Agency Programme: People x Process: The Steps to Success [MEMBER EVENT]
March 5 @ 09:30 - 10:30

Attracting, retaining, and developing talent in your agency isn’t something you can leave to chance. It requires intentional, inclusive steps to ensure your people feel valued, supported, and motivated to deliver their best work. In this session, Claire Quansah will cover:
- The essential people-focused processes every agency needs to succeed
- Practical frameworks for onboarding, line management, and team development
- Simple actions to make your agency’s culture and processes more inclusive
- How to keep your team on track and performing at their peak
About Claire Quansah
With nearly two decades of experience in PR and communications agencies, Claire has led major client accounts, driven operations, and spearheaded business development. Today, as the founder of Quansah Consulting, she works with agencies to help them get their processes and people strategies in order.
Through her consultancy, Claire focuses on equipping growing agencies with the skills and systems they need to thrive. Whether it’s addressing client service consistency, implementing inclusive people development practices, or streamlining operations, Claire ensures leaders can focus on the work they love—and their teams can focus on delivering results.